1Who we are
This website and the Ruta service are provided by:
- Name: Vladyslav Smirnov, sole trader (empresario individual / autónomo)
- Tax number (NIF/NIE): Z0736209F
- Registered address: calle Tribunal de les Aigues 2, Catarroja, Valencia, 46470, Spain
- Email: info@rutaspain.com
- Second contact method: +34711511457
- Website: rutaspain.com
We trade under the brand name Ruta. In this notice, "Ruta", "we" and "us" mean the person and business above. "You" means anyone who visits this website.
Registration and authorisations. We are a sole trader. There is no entry in the Commercial Register (Registro Mercantil), because a sole trader is not required to register there. Our activity is the development and operation of a software and citizen-information service. It does not require any prior administrative authorisation, it is not a regulated profession, and we are not a member of any professional body (colegio profesional). We do not adhere to any code of conduct.
Hosting. This website is hosted by Vercel Inc.
2What this notice is for
This notice sets out who is behind this website and on what conditions you may use it. It applies to anyone who visits the site, whether or not they contract anything.
Other documents apply in other situations:
- If you contract our service, the General Terms and Conditions apply.
- If you want to know what we do with your personal data, read the Privacy Policy.
- If you want to know what cookies we use, read the Cookie Policy.
By using this website you accept this notice. If you do not agree with it, please do not use the site.
3What Ruta is, and what it is not
Ruta is an information and documentary-support software service. It does not provide legal advice, does not represent the user before any Administration and is not a substitute for a lawyer or a registered gestor administrativo.
What we do is explain your procedure step by step, help you fill in the official form with the information you give us, tell you what to bring and where to go, and help you obtain the appointment you need. Our service works through an artificial intelligence assistant, and the product tells you so before you start using it.
Clause 4 of our General Terms and Conditions sets out in full what we do not do.
You can carry out your procedure yourself, at no cost, without us. The Administration provides free public information, and non-profit organisations offer free help. What you pay us for is guidance and help preparing your own documents. Paying us does not change, speed up or improve the decision the Administration takes on your application. No one can guarantee that decision, and we do not.
Official fees (tasas) charged by the Administration are separate. They are not our money and are never part of our price.
4Using this website
You may use this website lawfully and in good faith. You may not:
- use it in a way that damages, overloads or disables it, or that interferes with anyone else's use of it;
- introduce viruses or any other harmful code;
- try to gain access to parts of the site, to systems or to data that are not meant for you;
- access the site by automated means, scrape it, or copy it systematically;
- use the site or its content to build a competing product, or resell any part of it.
The site is meant for adults. You must be 18 or older to contract our service.
We may change, suspend or withdraw the site or any part of it at any time. We try to keep the site available, but we do not promise that it will be available without interruption or free of errors.
5Content of this website
The information on this site is general information about administrative procedures. It is not legal advice, it is not tailored to your situation, and it does not replace the official information published by the Administration.
We take care to keep it accurate and up to date, but rules change and official sources change with them. Always check the official source before you act, and check the date shown on the page.
6Intellectual property
The Ruta platform, its content, its design, its texts, its images and its brand belong to us or to our licensors. You may use them to read this site and to receive our service, and for nothing else.
You may not copy, reproduce, republish, distribute or exploit them without our written permission.
If you think something on this site infringes your rights, write to info@rutaspain.com and tell us what and why, and we will look at it.
7Links to other websites
This site links to websites that we do not own, including the official sites of the Spanish Administration. Those links are there to help you. We do not control those sites and we are not responsible for their content, their availability or what they do with your data. Their own terms and privacy policies apply when you visit them.
8Your personal data and cookies
We are the controller of the personal data you give us through this website. What we collect, why, on what legal basis, who we share it with, how long we keep it, and how you exercise your rights are all explained in the Privacy Policy.
You can complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) if you believe we have handled your data wrongly.
We store on your device only what the service needs to work, and nothing that requires your consent, so there is no cookie banner. The Cookie Policy lists every item, what it is for and how long it stays. If we ever add something that needs your consent, we will ask before it loads.
9Prices and contracting
Prices for our service are shown in the product before you contract anything, together with what is included.
Official fees charged by the Administration are separate and are paid by you directly to the Administration.
Where the service is offered free of charge during a promotional period, we say so, we say how long it lasts, and we say what the price will be afterwards.
How you contract, what you get, your right of withdrawal and how refunds work are all set out in the General Terms and Conditions.
10Complaints
If something goes wrong, write to us first at complaints@rutaspain.com. We acknowledge every complaint with a reference number and aim to answer within 72 hours. The business owner is responsible for handling complaints.
You can also complain to the consumer authorities. Official complaint forms (hojas de reclamaciones) are available on request. You may contact the consumer authority of your Autonomous Community or your local Oficina Municipal de Información al Consumidor (OMIC).
We are not adhered to the Sistema Arbitral de Consumo (the Spanish consumer arbitration system).
11Our responsibility
We are responsible for our own service and for our own conduct, under Spanish law.
We are not responsible for the decision the Administration takes on your application, for its appointment systems or their availability, for the content of third-party websites, or for what you do with the documents we help you prepare.
Nothing in this notice removes or limits any right you have as a consumer under mandatory Spanish law, and nothing here excludes our liability for wilful misconduct or gross negligence.
12Changes to this notice
We may update this notice, for example if the law changes or our details change. Every version is numbered and dated, and the version label and effective date are shown at the top of this page. Published wording is never edited in place: a change means a new version label, a new effective date, and all language versions republished together.
13Applicable law and courts
Spanish law applies to this notice.
If you are a consumer, any dispute may be brought before the courts of the place where you live. We will bring any claim against you only before those courts. This does not take away any protection you have under the mandatory law of your country of residence.
14Language
This notice is published in Spanish, Ukrainian and English. The Spanish version is the authoritative one. If there is any difference between the versions, the interpretation most favourable to you as a consumer prevails.