General questions
For any question about Ruta that none of the addresses below covers.
Help from a person with your procedure
Ask a person on our team to look at your case. It costs nothing and does not affect your service. Once you have started a procedure, you can also use the Help button in the chat.
Refunds and withdrawal
Write here to ask for a refund, to withdraw from your contract, or to end a procedure.
Only for refunds and withdrawal. Every message sent to this address opens a refund request. For anything else, please use one of the other addresses on this page.
Complaints
If something has gone wrong, tell us here. We acknowledge every complaint with a reference number. You can also complain by phone or by post.
Your personal data
To ask about your personal data, or to use your data protection rights, such as seeing, correcting or deleting your data. You can also send these requests by post.
Phone
An alternative to email, if you would rather talk to us.
Post
Ruta — Vladyslav Smirnov
calle Tribunal de les Aigues 2
46470 Catarroja (Valencia)
Spain
You can also write to us by post, including for complaints and requests about your personal data.
Who we are
Ruta is the trading name of Vladyslav Smirnov, sole trader (empresario individual). Our full details are in the Legal Notice.